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Master the Art & Science of Creating Exceptional Experiences.

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ARTICLE

Profit Power of Feelings

Why Bindra’s the X in CX is a must read

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Podcast

Mimi Nataka App Yangu Ikae Kama X

Exploring how SX and UX come together to shape better customer experiences.

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WEBINAR

UI Design in the age of AI Powered experiences

As AI becomes a core part of digital interactions, designers must rethink how interfaces respond, adapt...

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EVENT

TV47 Panel Discussion

Service Design Transforming Kenyan Businesses.

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Where we share some of our favourite experience pace-setting insights with the world.

RPA Roadmap & Maturity in an organization

16 min 10 sec watch

Design & Social Good: The cross-section between Service Design and Social Impact

27 min 40 sec watch

An introduction to AI in UX Research

33 min watch

Balancing customer focus with internal priorities

53 min watch

Unveiling the forces behind product success

39 min watch

Service Design for sustainable business

41 min watch

The value of UX Research

48 min watch

Our Past Events

Service Design Days Satellite Nairobi 2024

1 min 6 sec watch

Tuwatunze Open Day

3 min watch

Nairobi Tech Week 2023

3 min 44 sec watch

Service Design Day Satellite Nairobi 2023

3 min 57 sec watch

Essential Skills for the Next Generations to become Future Design Leaders Panel Discussion🌟

34 min 38 sec watch

SDN Next Gen Part 1

20 min 38 sec watch

Banking: Are we keeping up with CX pace?

1hour 17 min watch

Applying insights from human behaviour to inform design

58 min watch

Marathon in the press

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Where we share some of our favourite experience pace-setting insights with the world.

UI Design in the age of AI Powered experiences

40 min 19 sec watch

RPA Roadmap & Maturity in an organization

16 min 10 sec watch

Design & Social Good: The cross-section between Service Design and Social Impact

27 min 40 sec watch

An introduction to AI in UX Research

33 min watch

Balancing customer focus with internal priorities

53 min watch

Unveiling the forces behind product success

39 min watch

Service Design for sustainable business

41 min watch

The value of UX Research

48 min watch

Our Past Events

X in CX Masterclass

View Gallery

SDN Next Gen

1 min 42 sec watch

Service Design in Business

36 min 55 sec watch

Service Design Days Satellite Nairobi 2024

1 min 6 sec watch

Tuwatunze Open Day

3 min watch

Nairobi Tech Week 2023

3 min 44 sec watch

Service Design Day Satellite Nairobi 2023

3 min 57 sec watch

Essential Skills for the Next Generations to become Future Design Leaders Panel Discussion🌟

34 min 38 sec watch

SDN Next Gen Part 1

20 min 38 sec watch

Banking: Are we keeping up with CX pace?

1hour 17 min watch

Applying insights from human behaviour to inform design

58 min watch

A collection of articles, op-eds, and features by our team — sharing insights, ideas, and perspectives shaping the future of experience design.

Field guide for customer obsession

Meet the service designer helping businesses understand what customers truly need

Mastering the psychology of online selling - How to leverage principles that turn window shoppers into loyal customers.

Physical Banking in Kenya -
The pivotal role of customer experience in maintaining loyalty within Kenya's banking sector.

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+254 717 087 175

The Firs, Rosebank Johannesburg, South Africa

+27 663 305 912

Av. Diagonal, 131 Barcelona, Spain

+34 673 676 657

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