Level Up Your Design Skills
Master the Art & Science of Creating Exceptional Experiences.
Level Up Your Design Skills
Master the Art & Science of Creating Exceptional Experiences.

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ARTICLE
Profit Power of Feelings

Why Bindra’s the X in CX is a must read

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Podcast
Mimi Nataka App Yangu Ikae Kama X

Exploring how SX and UX come together to shape better customer experiences.

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WEBINAR
UI Design in the age of AI Powered experiences

As AI becomes a core part of digital interactions, designers must rethink how interfaces respond, adapt...

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EVENT
TV47 Panel Discussion

Service Design Transforming Kenyan Businesses.

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Where we share some of our favourite experience pace-setting insights with the world.

RPA Roadmap & Maturity in an organization
16 min 10 sec watch
Design & Social Good: The cross-section between Service Design and Social Impact
27 min 40 sec watch
An introduction to AI in UX Research
33 min watch
Balancing customer focus with internal priorities
53 min watch
Unveiling the forces behind product success
39 min watch
Service Design for sustainable business
41 min watch
The value of UX Research
48 min watch

Our Past Events

Service Design Days Satellite Nairobi 2024
1 min 6 sec watch
Tuwatunze Open Day
3 min watch
Nairobi Tech Week 2023
3 min 44 sec watch
Service Design Day Satellite Nairobi 2023
3 min 57 sec watch
Essential Skills for the Next Generations to become Future Design Leaders Panel Discussion🌟
34 min 38 sec watch
SDN Next Gen Part 1
20 min 38 sec watch
Banking: Are we keeping up with CX pace?
1hour 17 min watch
Applying insights from human behaviour to inform design
58 min watch

Marathon in the press

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor.

Where we share some of our favourite experience pace-setting insights with the world.

UI Design in the age of AI Powered experiences
40 min 19 sec watch
RPA Roadmap & Maturity in an organization
16 min 10 sec watch
Design & Social Good: The cross-section between Service Design and Social Impact
27 min 40 sec watch
An introduction to AI in UX Research
33 min watch
Balancing customer focus with internal priorities
53 min watch
Unveiling the forces behind product success
39 min watch
Service Design for sustainable business
41 min watch
The value of UX Research
48 min watch

Our Past Events

X in CX Masterclass
View Gallery
SDN Next Gen
1 min 42 sec watch
Service Design in Business
36 min 55 sec watch
Service Design Days Satellite Nairobi 2024
1 min 6 sec watch
Tuwatunze Open Day
3 min watch
Nairobi Tech Week 2023
3 min 44 sec watch
Service Design Day Satellite Nairobi 2023
3 min 57 sec watch
Essential Skills for the Next Generations to become Future Design Leaders Panel Discussion🌟
34 min 38 sec watch
SDN Next Gen Part 1
20 min 38 sec watch
Banking: Are we keeping up with CX pace?
1hour 17 min watch
Applying insights from human behaviour to inform design
58 min watch

A collection of articles, op-eds, and features by our team — sharing insights, ideas, and perspectives shaping the future of experience design.

Field guide for customer obsession
Meet the service designer helping businesses understand what customers truly need
Mastering the psychology of online selling - How to leverage principles that turn window shoppers into loyal customers.
Physical Banking in Kenya -
The pivotal role of customer experience in maintaining loyalty within Kenya's banking sector.